srsly

i got an email from fuitadnet the other day saying my domain was going to expire in a couple weeks. that’s fine, i registered for two years when i bought it, i guess it’s that time. only problem is that i’ve canceled my account with them and can’t log in to manage the domain. fine, i’ll just call them. i explain the situation and the guy i’m talking to has absolutely no idea what i’m talking about. he has no idea how domain transfers work and tries to read his script telling me that’s all there is.
to transfer a domain you need an authorization code from the registrar that currently holds the domain. in this case, that would be fuitadnet. to my utter surprise he has no idea what i’m talking about! so he sends me over to their billing support, which is another company, and they say they don’t control my domain. so i call fuitadnet back and explain what went on, he says he’ll look into it and call me back the next day. guess who never called back.
so i called the company they re-sell domain registration from and explained the whole situation. they said they’ll have to get in touch with fuitadnet and see if they can sort it out. they were never able to get in touch with them either. so they just went ahead and released my domain for transfer. that’s great. i still don’t have an auth code so i still can’t transfer the domain. this is where we are now. i have an email out requesting the auth code, but if i don’t hear from them by the time i get back from lunch someone in bellevue is going to get a very unhappy phone call.